FAQ’S

TRAVLUX are a small, boutique company of Personal Travel Experts; powered by Not Just Travel. As part of the Hays Independent Group, all bookings are ABTA bonded and packages include ATOL protection where applicable. TRAVLUX are featured in the National Geographic Traveller Luxury Collection for 2022, won the new Luxury Travel Designer of the Year Award at the TTG Luxury Travel Awards in 2023, are shortlisted for further awards and have been published in some of the UK’s leading newspapers, including The Sunday Times, The Guardian, London Evening Standard, The Sun Online and WhatsOn Magazine.

A Personal Travel Expert is here to help with every element of your holiday, and so much more! They are someone that can answer your questions without you having to Google them; they can share advice and a wealth of knowledge from their own experience; they get to know you and what you like – that’s what make them ‘personal’.

A Personal Travel Consultant (PTC) works with you to create your perfect holiday. They’ll ask you questions about the trip you want, so they can share advice and find the best options for you. If you’re not sure what you want, they’re more than happy to provide some travel inspiration. The best bit? It doesn’t cost you any more!

TRAVLUX are here to take the stress out of luxury travel. Don’t spend hours scouring the internet for the right holiday; let our Personal Travel Consultants (PTC) do that for you. No long waits to a call-centre; you can reach your PTC directly via email or WhatsApp if there’s something you need. We work with all the regular Tour Operators, but also have access to travel elements and deals that you don’t.

‘The world is your oyster’! TRAVLUX can provide holidays to any destination you could possibly think of – from Pole to Pole, East to West, land to ocean. If you can find it on a map, we can help get you there!

Fun fact; TRAVLUX have access to dates into the future that you (as the general public) do not. We’re currently booking holidays for 2022, 2023 & even dates into 2024 for select destinations. It’s never too early to plan; booking early means you get the best choice of dates, availability and often price too, which you can often secure with a low deposit.

Want to book a package holiday? We can help. Want to book a cruise? We can help with that too. Want to book a safari, self-drive, sailing, hiking, or any other type of holiday? TRAVLUX can help with all of that! From package holidays with popular Tour Operators to tailor-made itineraries, we’ve got you covered and do all the hard work for you.

Firstly, your payments are financially protected, and we’ll never ask you for cash! We accept 2 forms of payment; debit/credit card and bank transfer. We accept most major cards (Visa, Mastercard, American Express) and you’ll never pay any card fees – we do that for you. We also offer a Direct Debit payment plan. You can spread the cost of your holiday with no additional fees or charges.

Yes, most definitely. The vast majority of our holidays are bookable for a low deposit; sometimes as low as just £1; whilst common deposit values are around £99 per person. The standard balance due date is 14 weeks prior to your departure. Your Personal Travel Consultant will confirm this date with you.

A Personal Travel Consultant (PTC) doesn’t cost you anything – our services are factored into the price you’re paying for your holiday. That means you can ask your PTC as many questions as you want – from the best destinations to the best seafood restaurant in Reykjavik – get assistance checking in for your flights, with a special arrangement for your loved one or anything else you can think of, and it won’t cost you a penny more than your holiday.

Once you book with a Personal Travel Consultant (PTC), you’ll never go back. You’ll work with your PTC to create your perfect holiday; that isn’t something you can do on a website. Get answers to your questions, let us do all the hard work so you can simply enjoy your holiday. We put the ‘personal’ in PTC!

We are a small, boutique company. That means we don’t have big call-centres with impossible wait-times and impersonal staff, and it means your email don’t get lost in our inboxes either. What you do get is attentive, personal service from our PTCs. With a number of contact methods, you can always reach us. We take all the stress out of planning a holiday, so that you don’t have to spend hours trying to find the right hotel or the best flights or even worse, sitting on hold to Customer Service for hours & hours when you need something – TRAVLUX do all that for you.

Pretty much any way you can think of! Whether you prefer to pick up the phone and speak with us, send an email, message on WhatsApp, Facebook or Instagram, we’re ready for you. We recommend Liking/Following us on social media and subscribing to our newsletter to stay up to date with the latest information and from time-to-time, a special offer that we need to shout about.

We work with all major Tour Operators in the UK, including Jet2, easyJet, TUI, Kuoni, Sandals, If Only, Inspiring Travel Co and many, many more. We also closely with our specialist trade-only partners to help get you the best value for money holiday possible. Not sure if we can help you book a holiday with your preferred operator? We probably (99.9%) can.

Cruise is one of our specialist areas; we’re recognised by CLIA as ambassadors for the industry in fact. We work with all the major cruise lines you’ve come to know and love, and even those you may never have heard of; Royal Caribbean, P&O, Celebrity, Princess, SAGA, Cunard, Azamara, Carnival, Silversea, Norwegian, Oceania, MSC, Regent, Virgin Voyages and countless more. We also work with an array of River Cruise operators; Emerald, Scenic, Titan, AMA and more.

So that we can communicate with you as quickly & efficiently as possible, we send most of our booking confirmations, documents and tickets via email and via our Adobe platform. From time to time we may need to send physical documents or information packs via the post. If you would like a physical copy of any travel tickets or vouchers, please ask your Personal Travel Consultant to assist.

We’re professional travellers and take great pride in what we do and how we do it. Thorough research goes into everything we recommend, which is why you’ll often see our Personal Travel Consultants on the road experiencing new resorts, cruise lines & much more, so that we can share first-hand knowledge with you. As a member of the Hays Independent Group, your bookings are both financially protected, bonded by ABTA and packages include ATOL protection, where applicable. We invite you to raise any questions or concerns you have about your journey with your PTC.

We have a number of payment options in place to best suit you and help make your holiday affordable. After an initial deposit has been paid to secure your booking, we can establish a Direct Debit payment plan, which incurs no additional fees or charges. This allows you to spread the cost of your holiday further, with the balance being paid just 6 weeks prior to travel.

For us to answer that, your Personal Travel Consultant (PTC) needs to get to know you! They’ll find out what you like & dislike; what type of holidays you’ve done before and further questions which will allow your PTC to best advise you on the options available and suitable. Travel is a very personal topic; that is why we make your experience personal and tailored to you & your needs.

TRAVLUX are a small, boutique company based in the UK; powered by Not Just Travel, part of the Hays Independent Group. We don’t want to cater to just 1 region, so (at this time) we don’t offer a physical location you can visit. Our Personal Travel Consultants (PTCs) are located across the country and are ready to help plan your next adventure, no matter where you are based.

We most certainly are on social media! Our handles are @wearetravlux – you can find us on Facebook & Instagram. We also have a Special Offers Group on Facebook and recommend joining that if you like to see fantastic worldwide deals for both land & cruise holidays, and more.

We are always grateful when our guests want to shout about us from the rooftops, therefore we invite you to do so however you feel the need! Tag us on social media, give your friends & family our phone number, email, WhatsApp or website. Did you know that provide you with a £50 future travel credit for each guest you refer to us that books? That’s a fantastic way to save money on your next holiday!

So that as many prospective travellers can see our reviews as possible, we offer a number of platforms for you to do so, including Trustpilot, Google, Facebook and more. We invite you to contact your Personal Travel Consultant with your preferred platform.

We know that organising a trip for a large number of people can be a challenge, especially when most websites put a cap on the number of passengers or rooms you can have. It’s so much easier to arrange a group holiday or trip with TRAVLUX. Simply share the important details with us including the number of travellers and we’ll take care of the rest. We also get access to special group rates that you ordinarily wouldn’t if you were to try and book direct.

With TRAVLUX, love is always in the air and it’s our pleasure to assist with any romantic celebrations, including honeymoons, anniversary trips and of course, weddings & vow renewals. Get in touch with your PTC for more to find out more. We also offer a Honeymoon Gift List; a fantastically easy way for your wedding guests to contribute to your once-in-a-lifetime Honeymoon, should you wish.

If you have any questions regarding an enquiry or existing booking, you should contact your PTC via your preferred method and they’ll be happy to assist however they can.

Yes, we partner with Rush Insurance to provide thorough, competitively priced travel insurance. With a number of policies available – including single-trip or annual – your PTC can include this in your package. Are you a daredevil or doing something a little ‘more’ than a beach holiday? Our ancillary packs can help cover you for a wide variety of activities, including winter sports, cruise and more.

We strive to make every booking special, but if you have something extra-special you’d like some help with, we invite you to speak with your Personal Travel Consultant to discuss the top-secret details! We are happy to liaise with the resort (for example) on your behalf should you require. Want to do something but not sure? Your PTC can provide a little inspiration too!